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Discrepancias entre expectativas y percepciones del turista extranjero con respecto a su satisfacción con la calidad de servicios en los hoteles de la Ciudad de Puno

Alvarez Condori, Cinthya Marina; Cayllahua Miranda, Edy Oscar (Universidad Nacional del Altiplano. Repositorio Institucional - UNAP, 2018-09-21)

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